iPhone, iPad, Android
Update the app first. If it freezes on the login screen, force-close it, restart the phone and try again before reinstalling.
Account help
Tidal login, without the guesswork
If you landed here because you cannot get into your account, this page is for you. Below are the sign-in steps for every device, the reasons a login fails and a safe way to recover access.
How to log in to Tidal
The flow is nearly identical everywhere. The wording on buttons can differ slightly between versions.
Open Tidal
On a phone, tap the Tidal icon. On a computer, launch the desktop app or open the web player in your browser. You will land on the welcome screen with two options: log in or sign up.
New here? Create an account
Choose “Sign up”, enter your email, set a password and pick a plan. Confirm the email if the app asks you to, and you are signed in right away.
Already have an account? Log in
Choose “Log in” and type the email you registered with. If you are not sure which address that was, look for the Tidal welcome message or a receipt in your inbox.
Confirm it is you
Enter your password or the code the app sends you, whichever the screen asks for. Forgot it? Tap “Forgot password”, open the message in your inbox and set a new one.
Check your plan status
Once you are in, open the account page to see whether your plan is active and which quality levels it includes. Then pick your streaming quality and start playing.
Tidal login on each device
Windows and Mac
The desktop app may open a browser window to finish signing in. Allow it, and make sure pop-up blocking is not stopping the return step.
Browser player
Disable extensions that block scripts, allow cookies for the site, or try a private window to see if saved data is the culprit.
Smart TV and streamer
You are usually shown a code to enter on another device. Type it quickly and exactly, because codes expire.
Wireless speakers
Sign in through the speaker’s own app or the Tidal app’s connect feature. Not every model supports every method.
In-car systems
Sign in on a parked car only. Many systems repeat the TV code approach or rely on your phone connection.
Why a Tidal login fails
Nearly every failed login falls into one of five groups. Going through them calmly is faster than trying random passwords, which can also trigger a temporary lock.
Wrong email. People often own several addresses and sign up with an old one. Search your inbox for “welcome” or receipt messages to find the right one.
Wrong password. Reset it instead of guessing. After resetting, save the new password in a password manager.
Outdated app or cached data. Update the app and clear its cache, or use a private browser window.
Network or VPN interference. A VPN, a corporate firewall or a different region setting can block the sign-in request.
Billing or account status. If a payment failed, you may be able to log in but not play. Fix the payment method in your account page.
Keep your account safe
A music account looks harmless until someone else uses your card on file. A few habits cost nothing.
Use a unique password
Do not reuse a password from your email or bank. A password manager can generate and remember a long one for you.
Spot fake pages
Phishing sites copy the look of the real one. Read the full address, avoid links from messages and open the service by hand.
Review devices
If you see sessions you do not recognise, sign out everywhere and change your password at once.
Never share codes
A one-time code sent to your phone or email is for you only. No genuine support agent asks you to read it out.
Frequently asked questions
How do I log in to Tidal?
Open the Tidal app or the web player, choose the log in option, enter the email linked to your account, then follow the prompts to confirm your identity. The exact screens vary by device.
I forgot my Tidal password. What now?
Use the “forgot password” option on the sign-in screen, enter your account email and follow the link sent to your inbox. Check the spam folder if the message does not arrive within a few minutes.
Why does Tidal say my login details are wrong?
The usual causes are a typo, a different email than the one you registered with, caps lock, or an old saved password in your browser. Type the details by hand and try again.
Can I be logged in on two devices at once?
Yes, you can stay signed in on several devices. Playback, however, is limited to one stream at a time on a standard plan, so starting music elsewhere can pause the first device.
Is it safe to sign in to Tidal on a public computer?
It is better to avoid it. If you must, use a private window, do not tick “remember me”, and sign out and close the browser when you finish. Never share the one-time codes you receive.
Back in your account?
Once you are signed in, set your streaming quality and download your favourite albums.
Read the service guide Explore Tidal music